Privacy Policy

1. Introduction

Tindell Ashkar ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our educational programmes and website. This Privacy Policy explains how we collect, use, store, and protect your personal data. It applies to all interactions with Tindell Ashkar, whether through our website, programme enrolment, or direct correspondence.

Our practice is located at Wisma E&C, 2 Lorong Dungun Kiri, Damansara Heights, 50490 Kuala Lumpur, Malaysia. For privacy-related enquiries, contact us at: [email protected].

This policy is issued in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Data We Collect

We collect personal data you provide directly when:

• Completing the contact or enquiry form on our website
• Enrolling in a programme
• Corresponding with us by email or phone

The categories of data we may collect include: full name, email address, phone number, mailing address, programme enrolment details, and correspondence records. We also collect non-personal technical data when you visit our website, including IP address, browser type, and pages visited, through analytics tools.

3. How We Use Your Data

We use your personal data for the following purposes:

• Responding to enquiries submitted through our contact form
• Processing programme enrolments and delivering programme materials
• Scheduling and administering facilitated sessions
• Sending programme-related communications
• Improving our website and programme offerings through aggregate analytics
• Complying with applicable legal obligations

The legal basis for processing your data is consent (where you have provided it through our contact form or enrolment process) and the performance of a contract (where you have enrolled in a programme). We do not use your data for unsolicited marketing without your explicit consent.

4. Data Retention

Enquiry data submitted through the contact form is retained for a period of twelve months from the date of submission. Programme enrolment records are retained for five years from programme completion to support any future queries or re-enrolment. You may request deletion of your data at any time, subject to any overriding legal obligations we may have to retain it.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for commercial purposes. We may share data with service providers who assist in programme administration — such as email delivery services — only where necessary and under appropriate data processing agreements. We do not share data with financial product providers or advertising networks.

We may disclose data if required to do so by law or in response to a lawful request from a Malaysian government authority.

6. Data Protection Measures

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include access controls limiting data to staff with a legitimate need to handle it, use of secure communication channels, and regular review of data handling practices. In the event of a data breach, we will notify affected individuals and the relevant authority as required under the PDPA.

7. Cookies

Our website uses cookies to understand how visitors interact with our content. Essential cookies are necessary for basic site functionality. Optional analytics and preference cookies are only placed with your consent. Please see our Cookie Policy for full details and to manage your preferences.

8. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent to processing, where consent is the basis for processing
• Request that we cease processing your data for direct marketing
• Lodge a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise any of these rights, contact us at [email protected]. We will respond within fourteen working days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal data.

10. Children's Privacy

Our programmes are designed for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us promptly so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

12. Contact

For privacy-related enquiries or to exercise your data rights:

• Email: [email protected]
• Address: Wisma E&C, 2 Lorong Dungun Kiri, Damansara Heights, 50490 Kuala Lumpur, Malaysia
• Phone: +60 3 2098 4316